Refund policy

All sales at Novus Supply Co are final, but we're happy to exchange eligible items for a different size or style within 30 days of your order.

Refunds

All sales are final, and all prices are listed in US dollars. We're sorry, but we can't offer refunds on any order.

As soon as your order is placed, your giveaway entries are issued automatically and recorded with our third-party giveaway platform. Once recorded, entries can't be removed, changed, or reversed.

No purchase is necessary to enter or win. See the Official Rules for free entry details.

Exchanges

We gladly accept exchanges for a different size or style. To qualify, your item must be new, unworn, unwashed, and unused, with the original tags still attached.

  • You can swap for any item or items of equal value, or upgrade by paying the price difference.
  • We can't approve a downgrade that would leave money owed back to you, since that would count as a refund.
  • An exchange doesn't add, remove, or change the giveaway entries from your original order.
  • You cover the cost of shipping your item to us. We ship your replacement back to you for free.
  • All exchanges are approved at our discretion once we receive and inspect your item.

Exchange window

You have 30 days from your order date to start an exchange. Defective items must also be reported within 30 days of your order date to receive a warranty replacement. After 30 days, we're no longer able to offer exchanges or replacements.

How to request an exchange

  1. Email support@novussupplyco.com with your order number, the item you're sending back, and the item and size you'd like instead.
  2. Wait for our team to confirm your exchange before shipping anything. Packages sent without a confirmed exchange may not be accepted.
  3. Pack your item with a printed copy of your order confirmation, or a note with your order number, plus any emails you've had with our support team.
  4. Ship it to the exchange address below. We recommend a trackable shipping method, since we can't be responsible for packages lost on the way to us.
  5. Once your item is received and approved, we'll ship your new item to you at no cost.

Damaged or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, email support@novussupplyco.com right away. Include your order number and a photo of the issue, and we'll make it right.

Items that can't be exchanged

  • Fast Packs (Bronze, Silver, Gold, and Diamond) are entry packs, so they can't be exchanged once purchased.
  • Mystery Box items are chosen at random, so they can be exchanged for a different size only, not a different design.

Exchange address and contact

Customers are responsible for all shipping costs to send items to us. Mail exchanges to:

Email: support@novussupplyco.com
Hours: Monday to Friday, 11 AM to 5 PM PT