Shipping policy
Last updated: August 6, 2026
Novus Supply Co operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Novus Supply Co is powered by Shopify, which enables us to provide the Services to you. This Shipping Policy describes how we process, ship, and deliver orders placed through the Services. By placing an order with us, you agree to the terms set out in this Shipping Policy, together with our Terms of Service and Privacy Policy.
Please read this Shipping Policy carefully. If there is a conflict between this Shipping Policy and our Terms of Service, our Terms of Service control with respect to shipping and delivery.
Order Processing
All orders are subject to acceptance and payment processing in accordance with our Terms of Service. Once your order is accepted and payment is received, orders are typically processed within business days, excluding weekends and public holidays.
Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, promotions, or sales, processing times may be longer. If we experience a significant delay in processing your order, we will attempt to contact you using the email, billing address, and/or phone number provided at the time the order was made.
We reserve the right to limit or refuse quantities, and to accept or decline any order for any reason at our discretion, as set out in our Terms of Service.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Estimated delivery times are as follows:
- Domestic (standard): 3–7 business days]
- Domestic (expedited): 1–3 business days]
- International: 7–21 business days]
All delivery times are estimates only and are not guaranteed. Delivery timeframes begin from the date of shipment, not the date the order is placed.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s), where available. The tracking number will become active within. If you do not receive a tracking number or have questions about your shipment, please contact us at support@novusupplyco.com.
Shipping Destinations
We currently ship to. We reserve the right to discontinue shipping to, or limit the quantities we offer within, any person, geographic region or jurisdiction, on a case-by-case basis.
International Shipping, Customs, Duties and Taxes
For international orders, your order may be subject to import duties, taxes, customs fees and other charges levied by the destination country. These charges are the responsibility of the recipient and are not included in the price of the product or the shipping cost charged at checkout. We have no control over these charges and cannot predict their amount.
Please contact your local customs office for more information before placing an international order. We are not responsible for delays caused by customs processing.
Shipping Delays
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete address information, or events outside our control (including, without limitation, weather events, natural disasters, carrier disruptions, or other force majeure events).
Address Accuracy
You are responsible for providing a current, complete and accurate shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping charges to re-ship the order.
Title and Risk of Loss
Once we transfer products to the carrier, title and risk of loss passes to you, as set out in our Terms of Service.
Lost, Stolen or Damaged Packages
If your tracking information shows that your package was delivered but you have not received it, please first check with members of your household and neighbors, and confirm the shipping address on your order.
If your order arrives damaged, or you believe your package has been lost or stolen, please contact us at support@novusupplyco.com within 7 days of the delivery date (or expected delivery date) with your order number and, where applicable, photos of the damaged item and packaging. We will work with you and the carrier to resolve the issue, however we cannot guarantee reimbursement or replacement for packages marked as delivered by the carrier.
Returns and Exchanges
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
Should you have any questions about this Shipping Policy or your order, please contact us at support@novusupplyco.com.